Onboarding & Enablement

A True Partnership

Alongside Sydone Customer Success, customers get the fastest time-to-value in the EA Tool market. In a matter of weeks, customers can generate actionable insights out of their Sydone implementation.

The Onboarding Process

Time-to-value onboarding in just 4 weeks thanks to best practices and a proven process.

Customer First Approach

With a dedicated Customer Success Manager at hand and a detailed Customer Documentation we put empowering our customers first.

Fullscale Sydone Roll-Out

With our best practice approach we set you up to reach a proactive EA practice within a few months instead of a just reactive approach in years.

These Customers already did it

Application Portfolio Management in Sydone

"We wanted to implement an Enterprise Architecture Management (EAM) Tool that could tackle the architectural challenges of today and tomorrow equally.
Sydone has truly set itself apart from all other vendors. The effective management of the current Architectures was as important to us as modern concepts like our Microservices Architectures."

Nicolas Braun

Engineering Lead, zalando SE

Request Your Tailored Demo

Register for a free demonstration of how you and our Customer Success Team get you up and running with a comprehensive Application Portfolio Management.

The onboarding process

Time-to-Value Onboarding in 4 Weeks

Week 1

Initial Setup & Goalsetting

In our first week we begin with a kick-off to generate joint understandings of onboarding goals and expectations. In this early onboarding stage, the Business Champion, the Sponsor and (optional) the Single-Sign-On (SSO) expert are required. By the end of the first week, the initial workspace set-up, including SSO, is completed and our support channels & resources are known.

Key Outcomes

Workspace setup (incl. SSO)
Sydone Support & resources known
Joint understanding of onboarding goals & expectations

Week 2

Data Mapping & Import

The second week is all about the data. Together with the Business Champion, the Technical Champion and the Data Owner/s we prioritize the data for the initial import and map your data to the Sydone data model. We also enable you to import the structured data into the Sydone Workspace.

Key Outcomes

Prioritization of data for initial import
Mapping of customer data to Sydone metamodel
Initial data imported

Week 3

Workspace Review

After getting the data into the system, we use the third week to make sure that the data is analyzable and feeds into the key reports. This provides you with valuable first insights into your data (and in just 3 weeks!). Additionally, the focus at this stage is on getting the workspace ready to later welcome pioneer users to Sydone in the upcoming weeks and to set up the dates for the user training.

Key Outcomes

Data analyzable and key Reports accessible
Workspace well-configured to welcome pioneers
User enablements planned

Week 4

Collaborative Advantages

In the fourth week we focus on building a Sydone community within your company and enabling the collaborative advantages of Sydone. Pioneer users are involved at this stage, and feedback sessions with them provide valuable insights for a successful roll-out. After reviewing again onboarding goals, Success KPIs and targets for the upcoming weeks and months are agreed upon.

Key Outcomes

Setup for sustainable governance
Start of building Sydone community
Agreed success KPIs, mid-term goals/roadmap and mode of interaction

The numbers speak for Themselves

99%

Satisfaction with Sydone Customer Support

Net Promoter Score

>230

Successful Onboardings

A TRUE PARTNERSHIP

Making Every Step a Success

Our Customer Success Team helps you on every step of the way. Benefit from years of Enterprise Architecture experience bundled with deep product knowledge to tackle any challenge - together.

Carsten Director CS Mgmt DACH

Kai Customer Success Manager

Larissa Customer Support Specialist

Tarun ServiceNow Solution Architect

Silva Customer Success Manager

Christian Director CS Mgmt EMEA + APAC

Enrique Customer Success Manager

Varun Customer Success Manager

Dedicated Customer Success Representatives are paired with every Sydone client.

Get in touch with us

Customer First Approach

Set up for Success

Our number one focus is you - the customer! We believe that building a real relationship is the key to success. That's why we are committed to supporting you throughout the whole lifecycle and provide you with a dedicated Customer Success Manager right from the start.

Dedicated Success Manager

A committed Customer Success Manager is assigned to you from the start in order to accompany you on your way to a successful EA practice and to assist you as a sparring partner.

Best-in-class Support

We have dedicated support teams in Boston and Bonn to ensure optimal response times to make sure that you receive support within hours of your request.

Great Documentation

We know how important it is to know where to find help when it is needed - that's why we offer a comprehensive user and technical documentation.

Voice of the Customer

Your opinion and experiences are important to us, which is why we hold regular events like our Power User Group or our annual Conference or get in touch with you to gather your feedback.

Best Practice Framework

We ensure fast results with a best practice framework developed from extensive EA experience and more than 180 successful customer implementations.

Regular Updates

With the Sydone Changelog and regular product information newsletters we ensure to always keep you up to date.

Fullscale Sydone Roll-Out

The Fast Lane to your Proactive EA Practice

We at Sydone see it as our mission to make you as our Customer successful and have proven that we can create a much higher value in less than 25% of the time compared to 1st generation EA tools.

Sydone Roll-out

– vs. –

1st Gen EA Tool Roll-out

Week

Onboarding

Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.

First real Benefits

5-10% of Apps identified for phase out. Standards defined for future App procurement.

Further Improvement

Standards defined for future App procurement. New stakeholders as key users of Sydone.

Additional Use Cases

e.g. GDPR, Integration Architecture.

After 3-4 months:
Proactive EA practice

> 500 active users collaborating to keep data as relevant as possible.

Continuous Improvement

Working on Continuous Improvement together with your Sydone Customer Success Manager.

Data Model Definition

Individual definition of data model, object types and general visualizations to be implemented into the Solution.

Ongoing...

Definition of Attributes/Fields

Individual definition of fields, field values, help texts and Mapping of existing data.

Ongoing...

Implementation

Setup of infrastructure, data model implementation, report implementation, data uploads

Ongoing

Training

Training Material, Training Concepts, Guidelines, Training execution

After one year: Reactive EA practice

With 20 occasional IT Experts helping with the Implementation

Sydone Roll-out

Week

Onboarding

Including the initial data mapping, upload and cleaning. Collaboration incubation. Phase out of manual EA processes.

First real Benefits

5-10% of Apps identified for phase out. Standards defined for future App procurement.

Further Improvement

Standards defined for future App procurement. New stakeholders as key users of Sydone.

Additional Use Cases

e.g. GDPR, Integration Architecture.

After 3-4 months:
Proactive EA practice

> 500 active users collaborating to keep data as relevant as possible.

On-Going

Continuous Improvement

Working on Continuous Improvement together with your Sydone Customer Success Manager.

The Sydone Fast Lane

Sydone is up and running within 3-4 months – unlike first generation EA tools which typically take up to 12 months to roll-out.

Request Your Tailored Demo

Depending on your individual requirements and your calendar, we'll create a product demonstration tailored to your specific needs.

Success Stories

Don't take our word for it - read about what our customers experienced and how Sydone helped them to implement a successfull EA practice.

See all Case Studies

Helvetia

How Helvetia Successfully Consolidated Two IT Landscapes in the Nationale Suisse Merger

OTIS

How Otis Reached Enterprise Architecture Maturity in 30 Days

Rödl & Partner

How Rödl & Partner Drives its Digital Agenda with Sydone